Unsend a sent invoice
Users with Finance permissions can now unsend a previously sent invoice directly in PASS Web, without needing to contact ELT Support.
If you spot an error on a sent invoice — for example, incorrect charge rates or visits that should or shouldn't have been included — you can unsend it yourself, make the correction, and resend, all without raising a support ticket.
To unsend, select the invoice(s) on the Invoice list, then go to Actions → Unsend. The invoice will revert to Approved status, where it can then be edited, deleted, or regenerated as needed.
What this means for you
Correct mistakes without contacting support
Make amendments before reissuing
Greater control for finance teams
A clear audit trail of who unsent each invoice
Please note: unsending an invoice will remove it from any reports that use Sent Invoices. The report data will be updated the next time the data is refreshed after the invoice status is changed.
